OpenAI Embeddings Outage

Resolved·Degraded performance

A fix has been implemented, and we are monitoring the system to ensure stability.

Thu, Feb 12, 2026, 10:35 AM

(8 months ago)

Affected components

Feb 12, 2026, 10:03 AM

10:35 AM

US Tenant

Updates

Resolved

A fix has been implemented, and we are monitoring the system to ensure stability.

Thu, Feb 12, 2026, 10:35 AM

Identified

OpenAI is experiencing high error rates with their embedding models, leading to an elevated error rate in document retrieval in Chat, Deep Research and document search in Hebbia.

We are exploring a fallback option to get around this outage. Thank you for your patience.

Thu, Feb 12, 2026, 10:26 AM