{"page":{"id":"01K95C50VYF8JEBN167VDM9Z6V","name":"Hebbia Service","url":"https://status.hebbia.com/","updated_at":"2026-10-20T18:18:00Z"},"incidents":[{"id":"01M5D8CHFQ012GQG590SPAYCTV","name":"Issues loading matrices and chats","status":"resolved","created_at":"2026-10-20T18:15:11Z","updated_at":"2026-10-20T18:19:42Z","resolved_at":"2026-10-20T18:18:00Z","impact":"critical","page_id":"01K95C50VYF8JEBN167VDM9Z6V","incident_updates":[{"id":"01M5D8MT193349C83RRJHWGN1T","body":"The issue with loading matrices and chats has been resolved as of 2:18PM. All systems are now operating normally. We apologize for any inconvenience caused and thank you for your patience.","created_at":"2026-10-20T18:19:42Z","display_at":"2026-10-20T18:18:00Z","incident_id":"01M5D8CHFQ012GQG590SPAYCTV","status":"resolved","updated_at":"2026-10-20T18:26:56Z"},{"id":"01M5D8CHFQ8B5B9R8XS9STEWGP","body":"We have identified the cause of issues loading matrices and chats and are implementing a fix. We expect the issue to be resolved within 10 minutes. Thank you for your patience.","created_at":"2026-10-20T18:15:11Z","display_at":"2026-10-20T18:15:11Z","incident_id":"01M5D8CHFQ012GQG590SPAYCTV","status":"identified","updated_at":"2026-10-20T18:16:56Z"}]},{"id":"01M51637RNSAQP2E91VWAPHP8V","name":"Partial Outage - Permissions Checks Failing Closed","status":"resolved","created_at":"2026-10-16T01:44:16Z","updated_at":"2026-10-16T01:47:37Z","resolved_at":"2026-10-15T21:10:00Z","impact":"major","page_id":"01K95C50VYF8JEBN167VDM9Z6V","incident_updates":[{"id":"01M51637RNSGK8MJE711KBW57M","body":"Between 4:50 and 5:10 PM ET, Hebbia experienced a partial service degradation. During this period, some users encountered errors when opening matrices, opening existing chats, and saving documents.\n\nOur team was alerted as soon as the issue began and promptly resolved the issue.\n\nAll services are operating normally. If you continue to experience any issues, please let us know.","created_at":"2026-10-16T01:44:16Z","display_at":"2026-10-15T21:10:00Z","incident_id":"01M51637RNSAQP2E91VWAPHP8V","status":"resolved","updated_at":"2026-10-16T01:44:16Z"}]},{"id":"01M4HDP4GJP6SN591A1NS430ZX","name":"RDS Proxy connection wait high","status":"resolved","created_at":"2026-10-09T22:49:04Z","updated_at":"2026-10-10T14:23:10Z","resolved_at":"2026-10-10T14:23:10Z","impact":"minor","page_id":"01K95C50VYF8JEBN167VDM9Z6V","incident_updates":[{"id":"01M4K34GTVDF69Y4Q2N88NBSM6","body":"The issue with our RDS proxy has been resolved as of 18:51PM ET. All systems are now operating normally. We apologize for any inconvenience caused and thank you for your patience.","created_at":"2026-10-10T14:23:10Z","display_at":"2026-10-10T14:23:10Z","incident_id":"01M4HDP4GJP6SN591A1NS430ZX","status":"resolved","updated_at":"2026-10-10T14:23:10Z"},{"id":"01M4HG0XQQ5GHAB1AN49SQJ8W1","body":"A fix has been implemented for RDS Proxy, and we are currently monitoring the system to ensure stability. We will provide a final update once we confirm the issue is fully resolved.","created_at":"2026-10-09T23:29:55Z","display_at":"2026-10-09T23:29:55Z","incident_id":"01M4HDP4GJP6SN591A1NS430ZX","status":"monitoring","updated_at":"2026-10-09T23:29:55Z"},{"id":"01M4HFX2QDKSFAXGWR89RF4X4V","body":"We are currently investigating an issue involving RDS Proxy. Our team is working to identify the root cause and will provide an update as soon as possible. We apologize for any inconvenience this may cause.","created_at":"2026-10-09T23:27:49Z","display_at":"2026-10-09T23:27:49Z","incident_id":"01M4HDP4GJP6SN591A1NS430ZX","status":"monitoring","updated_at":"2026-10-09T23:27:49Z"},{"id":"01M4HEFZMB9PP433VKX3FA6Y48","body":"We are currently investigating an issue involving RDS Proxy. Our team is working to identify the root cause and will provide an update as soon as possible. We apologize for any inconvenience this may cause.","created_at":"2026-10-09T23:03:11Z","display_at":"2026-10-09T23:03:11Z","incident_id":"01M4HDP4GJP6SN591A1NS430ZX","status":"investigating","updated_at":"2026-10-09T23:03:11Z"},{"id":"01M4HEBN5XRPPDE5VC5Y53QB7Q","body":"We are currently investigating an issue involving $ISSUEDETAILS. Our team is working to identify the root cause and will provide an update as soon as possible. We apologize for any inconvenience this may cause.","created_at":"2026-10-09T23:00:50Z","display_at":"2026-10-09T23:00:50Z","incident_id":"01M4HDP4GJP6SN591A1NS430ZX","status":"investigating","updated_at":"2026-10-09T23:00:50Z"},{"id":"01M4HDP4GJRB9PNC8YJ814P9CY","body":"We are currently investigating an issue with the RDS proxy connection. Our team is working to identify the root cause and will provide an update as soon as possible. We apologize for any inconvenience this may cause.","created_at":"2026-10-09T22:49:04Z","display_at":"2026-10-09T22:49:04Z","incident_id":"01M4HDP4GJP6SN591A1NS430ZX","status":"investigating","updated_at":"2026-10-09T22:49:04Z"}]},{"id":"01KXK345DZ8R0PXMH4FA4SRY93","name":"Increased error rates on Anthropic models","status":"resolved","created_at":"2026-07-15T14:33:06Z","updated_at":"2026-07-15T15:12:24Z","resolved_at":"2026-07-15T15:12:24Z","impact":"major","page_id":"01K95C50VYF8JEBN167VDM9Z6V","incident_updates":[{"id":"01KXK5C49PXX6PZ4WJ74TN6XFG","body":"The issue with has been resolved. All systems are now operating normally. We apologize for any inconvenience caused and thank you for your patience.","created_at":"2026-07-15T15:12:24Z","display_at":"2026-07-15T15:12:24Z","incident_id":"01KXK345DZ8R0PXMH4FA4SRY93","status":"resolved","updated_at":"2026-07-15T15:12:24Z"},{"id":"01KXK3HGXHJTEHRFX44MKXWW0H","body":"We are watching the system recover, and are waiting for Anthropic to confirm mitigation.","created_at":"2026-07-15T14:40:24Z","display_at":"2026-07-15T14:40:24Z","incident_id":"01KXK345DZ8R0PXMH4FA4SRY93","status":"monitoring","updated_at":"2026-07-15T14:40:24Z"},{"id":"01KXK345DZWT0TM6N918TDFHBM","body":"We are currently investigating an issue involving Anthropic models.","created_at":"2026-07-15T14:33:06Z","display_at":"2026-07-15T14:33:06Z","incident_id":"01KXK345DZ8R0PXMH4FA4SRY93","status":"investigating","updated_at":"2026-07-15T14:33:06Z"}]},{"id":"01KVTEG8DS1Z20935GFBWJP815","name":"Anthropic API Outage Affecting Hebbia Max","status":"resolved","created_at":"2026-06-23T14:35:14Z","updated_at":"2026-06-23T16:40:09Z","resolved_at":"2026-06-23T16:16:00Z","impact":"major","page_id":"01K95C50VYF8JEBN167VDM9Z6V","incident_updates":[{"id":"01KVTNN0CSWBZ42DK1400F57V7","body":"The issue with has been resolved. All systems are now operating normally. We apologize for any inconvenience caused and thank you for your patience.","created_at":"2026-06-23T16:40:09Z","display_at":"2026-06-23T16:16:00Z","incident_id":"01KVTEG8DS1Z20935GFBWJP815","status":"resolved","updated_at":"2026-06-23T16:40:17Z"},{"id":"01KVTGQW8SGQV6BN2M0J0CD2W7","body":"Anthropic's services have recovered, and all platform features including Hebbia Max are operating normally.\n\nOur team continues to monitor the recovery and will post any material updates.","created_at":"2026-06-23T15:14:21Z","display_at":"2026-06-23T15:14:21Z","incident_id":"01KVTEG8DS1Z20935GFBWJP815","status":"monitoring","updated_at":"2026-06-23T15:14:21Z"},{"id":"01KVTEG8DSSPE66Y7NJH2PT9PE","body":"We are currently experiencing degraded availability in Hebbia Max due to an upstream Anthropic API outage. Users may see delayed responses, failed generations, or intermittent errors when using Max-powered workflows.\n\nThis issue is isolated to Hebbia Max. Other Hebbia services and workflows are operating normally.\n\nOur team is actively monitoring Anthropic’s service status and working to minimize user impact while the upstream provider recovers. We will post updates as more information becomes available.","created_at":"2026-06-23T14:35:14Z","display_at":"2026-06-23T14:35:14Z","incident_id":"01KVTEG8DS1Z20935GFBWJP815","status":"investigating","updated_at":"2026-06-23T14:35:14Z"}]},{"id":"01KVT97JZ3MZP227VD9BG0JEDS","name":"Delayed Audit Log Delivery","status":"resolved","created_at":"2026-06-23T13:03:07Z","updated_at":"2026-06-23T14:06:04Z","resolved_at":"2026-06-23T14:06:04Z","impact":"minor","page_id":"01K95C50VYF8JEBN167VDM9Z6V","incident_updates":[{"id":"01KVTCTVN5S65KBCNB3EPF8ZEG","body":"The issue has been resolved. All systems are now operating normally. We apologize for any inconvenience caused and thank you for your patience.","created_at":"2026-06-23T14:06:04Z","display_at":"2026-06-23T14:06:04Z","incident_id":"01KVT97JZ3MZP227VD9BG0JEDS","status":"resolved","updated_at":"2026-06-23T14:06:04Z"},{"id":"01KVTBDT8WGGKA201HHR5DTYN6","body":"A fix has been implemented, and we are currently monitoring the system to ensure stability. We will provide a final update once we confirm the issue is fully resolved.","created_at":"2026-06-23T13:41:28Z","display_at":"2026-06-23T13:16:00Z","incident_id":"01KVT97JZ3MZP227VD9BG0JEDS","status":"monitoring","updated_at":"2026-06-23T13:41:51Z"},{"id":"01KVT97JZ3T4G34YJQ6MVWDZ51","body":"We are currently experiencing delays in the processing and delivery of audit logs. Audit log entries may appear later than expected or may not yet be visible in your account.\n\nAll other services are operating normally, and no audit data is being lost — affected entries will be backfilled and available once processing catches up.\n\nOur team is actively investigating the cause and working to restore normal delivery times. We will post updates as more information becomes available.","created_at":"2026-06-23T13:03:07Z","display_at":"2026-06-23T13:03:07Z","incident_id":"01KVT97JZ3MZP227VD9BG0JEDS","status":"identified","updated_at":"2026-06-23T13:03:07Z"}]},{"id":"01KV8WKKBAHED9QS2BJ583T5J2","name":"Anthropic model outage","status":"resolved","created_at":"2026-06-16T18:55:24Z","updated_at":"2026-06-16T19:33:03Z","resolved_at":"2026-06-16T19:33:03Z","impact":"minor","page_id":"01K95C50VYF8JEBN167VDM9Z6V","incident_updates":[{"id":"01KV8YRJAWCWPBGA8H0QYRATHY","body":"The issue with has been resolved. All systems are now operating normally. We apologize for any inconvenience caused and thank you for your patience.","created_at":"2026-06-16T19:33:03Z","display_at":"2026-06-16T19:33:03Z","incident_id":"01KV8WKKBAHED9QS2BJ583T5J2","status":"resolved","updated_at":"2026-06-16T19:33:03Z"},{"id":"01KV8WKKBAR8QY1E59B0GQ7QRT","body":"We are currently investigating an issue involving Anthropic models across multiple cloud providers.","created_at":"2026-06-16T18:55:24Z","display_at":"2026-06-16T18:00:00Z","incident_id":"01KV8WKKBAHED9QS2BJ583T5J2","status":"identified","updated_at":"2026-06-16T18:57:13Z"}]},{"id":"01KKY4X2SFHSGQ98BV1VSKJCKH","name":"Degraded web search performance.","status":"resolved","created_at":"2026-03-17T14:58:51Z","updated_at":"2026-03-17T17:02:17Z","resolved_at":"2026-03-17T17:02:17Z","impact":"minor","page_id":"01K95C50VYF8JEBN167VDM9Z6V","incident_updates":[{"id":"01KKYBZ2DDJP4C2ANZQ1GVP5AA","body":"The issue with web search has been resolved as of 1:02 PM. All systems are now operating normally. We apologize for any inconvenience caused and thank you for your patience.","created_at":"2026-03-17T17:02:17Z","display_at":"2026-03-17T17:02:17Z","incident_id":"01KKY4X2SFHSGQ98BV1VSKJCKH","status":"resolved","updated_at":"2026-03-17T17:02:17Z"},{"id":"01KKY4X2SF3SFNPYSQQTZCN9AS","body":"We are currently investigating an issue involving an elevated error rate from our web search provider. Our team is working to identify the root cause and will provide an update as soon as possible. We apologize for any inconvenience this may cause.","created_at":"2026-03-17T14:58:51Z","display_at":"2026-03-17T14:58:51Z","incident_id":"01KKY4X2SFHSGQ98BV1VSKJCKH","status":"investigating","updated_at":"2026-03-17T14:58:51Z"}]},{"id":"01KH97BMM0JF4Z6EGJ1N07RWFM","name":"OpenAI Embeddings Outage","status":"resolved","created_at":"2026-02-12T15:26:19Z","updated_at":"2026-03-12T18:20:50Z","resolved_at":"2026-02-12T15:35:49Z","impact":"minor","page_id":"01K95C50VYF8JEBN167VDM9Z6V","incident_updates":[{"id":"01KH97X1HFCEBPF10DXBEMD3RB","body":"A fix has been implemented, and we are monitoring the system to ensure stability.","created_at":"2026-02-12T15:35:49Z","display_at":"2026-02-12T15:35:49Z","incident_id":"01KH97BMM0JF4Z6EGJ1N07RWFM","status":"resolved","updated_at":"2026-02-12T15:35:49Z"},{"id":"01KH97BMM0QVRHCQWXSCTWGWGT","body":"OpenAI is experiencing high error rates with their embedding models, leading to an elevated error rate in document retrieval in Chat, Deep Research and document search in Hebbia.\n\nWe are exploring a fallback option to get around this outage. Thank you for your patience.","created_at":"2026-02-12T15:26:19Z","display_at":"2026-02-12T15:26:19Z","incident_id":"01KH97BMM0JF4Z6EGJ1N07RWFM","status":"identified","updated_at":"2026-02-12T15:26:19Z"}]}]}