Issues loading matrices and chats

Resolved·Full outage

The issue with loading matrices and chats has been resolved as of 2:18PM. All systems are now operating normally. We apologize for any inconvenience caused and thank you for your patience.

Tue, Oct 20, 2026, 02:18 PM

(2 days ago)

Affected components

Oct 20, 2026, 02:15 PM

02:18 PM

US Tenant

EU Tenant

Updates

Resolved

The issue with loading matrices and chats has been resolved as of 2:18PM. All systems are now operating normally. We apologize for any inconvenience caused and thank you for your patience.

Tue, Oct 20, 2026, 02:18 PM

Identified

We have identified the cause of issues loading matrices and chats and are implementing a fix. We expect the issue to be resolved within 10 minutes. Thank you for your patience.

Tue, Oct 20, 2026, 02:15 PM